Your Customers Deserve a Human Every Time, All the Time

HelptNow delivers 24x7x365 US-based human call answering, ensuring your customers always reach a real person. Our agents use priority-based triage to identify and escalate urgent issues, allowing your team to focus on high-impact tasks.

HelptNow answers every call, keeping your customers satisfied while your team stays focused

Why HelptNow?

HelptNow ensures your users get real human support 24x7, while your team receives organized tickets without disruption.

  • HelptNow agents are US-based, and they provide 24x7 human support, ensuring your users receive the help they need, whenever they need it.

  • Along with 24x7 human support, HelptNow agents use priority-based triage to identify and escalate urgent issues, minimizing downtime and keeping your team focused on high-impact tasks.

  • HelptNow works externally, handling all your calls without touching your internal systems. We pass on only the critical issues, so your team stays focused.

HelptNow Pricing

0 min 1000 min

300 minutes selected

$800 per month

  • 24x7x365 Coverage
  • Technical Live Answering
  • White Label Support
  • Prioritization & Escalation
  • Intelligent Triage of Issues

No commitment required!

Additional time is $2.50 per minute

$200/month base fee included in price

One-time $100 onboarding fee applies

Key Features

  • Immediate Response

    HelptNow ensures your clients are never left waiting. Our lightning-fast response times mean support is always just a call away, day or night, keeping your services reliable around the clock.

  • Technical Expertise

    With HelptNow, every call is answered by someone who understands the complexities of MSP services. Our team's technical expertise ensures issues are not just heard, but understood and efficiently triaged.

  • Human Touch

    More than just solving technical problems, HelptNow believes in connecting humanely with every caller. Our empathetic approach transforms every support interaction into a positive experience, building trust and satisfaction.

FAQ

  • HelptNow handles call answering and initial issue triage, freeing your techs to focus on complex tickets without interruption.

  • Yes, our US-based agents provide seamless 24x7 technical support to maintain your service quality.

  • HelptNow manages calls, organizes tickets, assesses priority, and then hands off tickets to your team, allowing them to focus on key tasks.

  • HelptNow acts as a bolt-on service that supports your team from the outside, without interfering with your internal processes. We help streamline your workflow without disrupting your current systems.

Need More Information?

Our team is ready to discuss how Helpt can work for your business.