Comprehensive Tier-1 Support Tailored to Your Business Needs

HelptFul is an embedded help desk with US-based, Tier-1 support available 24x7x365. Our agents swiftly resolve tickets, ensuring your customers stay satisfied while keeping your techs focused on critical tasks.

HelptFul is your first line of defense, providing seamless support that integrates with your systems.

Why HelptFul?

HelptFul is our comprehensive Tier-1 embedded help desk, seamlessly integrating into your workflow to provide expert support for calls and tickets. It's a fully customizable solution, so click the link to book time with us and explore how we can tailor it to your needs.

  • HelptFul agents are US-based, and they provide 24x7 human support, ensuring your users receive the help they need, whenever they need it.

  • HelptFul embeds directly into your existing workflows, working within your ticketing, PSA, or ITSM systems to create, classify, and resolve tickets with full visibility. Our agents follow your Standard Operating Procedures (SOPs), ensuring consistency and adherence to your processes.

  • HelptFul adapts to your business, whether you need embedded technicians, fractional support, staff augmentation, or project-based work. Whatever your operational needs, HelptFul offers a flexible, scalable solution that grows with your company.

Features

Feature HelptNow HelptFlow HelptFul
No Data Access + ✓ ✓
HelptNow and HelptFlow do not require any data access, keeping your information secure and private.
No Time Minimum + ✓ ✓
HelptNow and HelptFlow have no minimum time requirements, offering flexible plans to suit your needs.
No Commitment + ✓ ✓
HelptNow and HelptFlow require no long-term commitment, giving you flexibility and freedom.
24x7x365 Coverage + ✓ ✓ ✓
HelptNow, HelptFlow, and HelptFul all provide round-the-clock coverage to ensure uninterrupted service.
Technical Live Answering + ✓ ✓ ✓
Our agents are available 24/7 to provide live answering services for your technical support needs.
White Label Support + ✓ ✓ ✓
HelptNow, HelptFlow, and HelptFul seamlessly integrate as your brand, providing white-label support to your customers.
Prioritization & Escalation + ✓ ✓ ✓
We ensure that every issue is prioritized and escalated with care, giving the most urgent tickets immediate attention.
Intelligent Triage + ✓ ✓ ✓
Our intelligent triage system quickly identifies and assigns the right priority to each issue, minimizing downtime.
Structured Troubleshooting + ✓ ✓
HelptFlow and HelptFul provide structured troubleshooting, solving a wide range of common issues efficiently.
Proactive Case Deflection + ✓ ✓
HelptFlow and HelptFul employ proactive case deflection, allowing your internal teams to focus on the most critical issues.
Tier-1 Support Services + ✓
HelptFul provides comprehensive Tier-1 support, resolving common issues efficiently and ensuring quick responses.
Ticket Creation & Classification (Partner SOP) + ✓
HelptFul creates and classifies tickets directly in your PSA/ITSM systems, following your Standard Operating Procedures to ensure accuracy and streamlined workflows.
Live Partner Slack + ✓
HelptFul integrates with live Slack channels, providing real-time communication and updates between partners and support agents.
Vendor Management up to 60 mins + ✓
HelptFul manages vendor-related issues for up to 60 minutes per incident, ensuring smooth coordination with third-party vendors.

FAQ

  • HelptNow staffs US-based, technically proficient agents around the clock, ensuring immediate, expert assistance anytime.

  • HelptFul easily integrates with your current systems, including PSA, ITSM, or ticketing platforms. Our agents follow your SOPs and work within your established workflows, allowing us to handle tickets, escalate issues, and provide support without any disruption to your existing processes.

  • Yes, HelptFul manages routine tasks like password resets, as well as more complex Tier-1 technical issues. Our agents are trained to resolve common problems quickly and escalate more difficult cases, ensuring your team can stay focused on higher-priority work while we handle day-to-day and advanced support needs.

  • HelptFul is highly customizable to fit your business needs. We offer options like embedded technicians, fractional support, and project-based work, which allows you to adjust the level of support as needed.

Need More Information?

Our team is ready to discuss how Helpt can work for your business.